Privacy Policy
Your privacy matters to us. This policy explains how franthimoselarovia collects, uses, and protects your personal information when you use our financial services platform.
Information We Collect
At franthimoselarovia, we collect various types of information to provide you with exceptional financial services and personalized experiences. Understanding what we collect helps you make informed decisions about sharing your information with us.
We collect this information through various methods including direct interactions with our platform, automated technologies, and third-party sources when legally permitted. All collection practices comply with Canadian privacy legislation and industry standards.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with franthimoselarovia. We're committed to using your data responsibly and only for legitimate business purposes that align with your expectations.
Service Delivery: We use your personal and financial information to provide our core financial services, process transactions, manage your account, and deliver personalized investment recommendations. This includes analyzing your financial goals to suggest appropriate learning programs and resources.
Platform Improvement: Technical data and usage patterns help us understand how you interact with our platform, allowing us to identify areas for improvement, develop new features, and optimize the user experience. This data guides our product development decisions.
Customer Support: Communication records enable our support team to provide efficient assistance, resolve issues quickly, and maintain continuity across multiple interactions. This ensures you receive consistent, high-quality support.
Security and Fraud Prevention: We analyze account activity, login patterns, and transaction data to detect suspicious behavior, prevent unauthorized access, and protect both your account and our platform from fraudulent activities.
Legal Compliance: Financial regulations require us to maintain certain records, verify customer identities, and report specific activities to regulatory authorities. We use your information to meet these legal obligations while protecting your privacy to the fullest extent possible.
Your Privacy Rights
As a franthimoselarovia user, you have comprehensive rights regarding your personal information. We believe in transparency and control, giving you the power to manage how your data is used.
Access Your Data
Request a complete copy of all personal information we hold about you, including how it was collected and how it's being used.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Restrict Processing
Limit how we use your information in certain circumstances, such as while we verify accuracy or address your concerns.
Withdraw Consent
Opt out of marketing communications or withdraw consent for specific data processing activities at any time.
Data Portability
Receive your personal data in a structured format that allows you to transfer it to another service provider if desired.
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may need to verify your identity to protect your information from unauthorized access.
Data Security Measures
Protecting your information is our top priority. We implement multiple layers of security to safeguard your data from unauthorized access, disclosure, or misuse.
Technical Safeguards: We use industry-standard encryption for data transmission and storage, secure server infrastructure, regular security audits, and multi-factor authentication for account access. Our systems are regularly updated to address emerging security threats.
Administrative Controls: Access to personal information is restricted to authorized employees who need it for their job functions. All staff receive privacy and security training, and we maintain strict policies governing data handling and access procedures.
Physical Security: Our servers are housed in secure data centers with restricted access, environmental controls, and 24/7 monitoring. We maintain backup systems to ensure data availability and integrity.
Data Retention and Deletion
We retain your information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and protect our legitimate business interests.
Active Account Period
While your account remains active, we retain all necessary information to provide services, maintain security, and comply with financial regulations.
Account Closure
After account closure, personal information is retained for 7 years to meet Canadian financial record-keeping requirements and resolve potential disputes.
Marketing Data
Marketing preferences and communication history are retained for 3 years after last interaction, unless you opt out earlier.
Technical Logs
Server logs and technical data are typically retained for 12 months for security analysis and system optimization purposes.
Secure Deletion
After retention periods expire, data is securely deleted using industry-standard methods that prevent recovery or reconstruction.
Information Sharing and Third Parties
We don't sell your personal information to third parties. However, we may share information in specific circumstances that directly support your use of our services or meet legal requirements.
Service Providers: We work with trusted third-party vendors who help us deliver services, such as payment processors, cloud hosting providers, and customer support platforms. These partners are contractually required to protect your information and use it only for specified purposes.
Financial Institutions: When you connect bank accounts or make transactions, we share necessary information with financial institutions to process your requests securely and accurately.
Legal Requirements: We may disclose information when required by Canadian law, court orders, or regulatory authorities. This includes compliance with anti-money laundering regulations and tax reporting requirements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
We never share information for marketing purposes without your explicit consent, and all sharing arrangements include strict data protection requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform.
Essential Cookies: These are necessary for basic website functionality, security, and account access. They cannot be disabled without affecting your ability to use our services.
Performance Cookies: We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where improvements are needed. This data is aggregated and doesn't identify individual users.
Preference Cookies: These remember your settings, language preferences, and customization choices to provide a more personalized experience during future visits.
You can control cookie settings through your browser, though disabling certain cookies may limit website functionality. We respect "Do Not Track" browser settings and provide clear options for managing your cookie preferences.
International Data Transfers
While franthimoselarovia primarily operates within Canada, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information.
All international transfers comply with Canadian privacy laws and include contractual protections that require recipients to maintain the same level of privacy protection as required in Canada. We regularly review and audit these arrangements to ensure ongoing compliance.
If you have concerns about international data transfers or want to understand where your specific information is processed, please contact our privacy team for detailed information about our current data processing locations.
Policy Updates
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent website notices. Continued use of our services after policy updates indicates your acceptance of the revised terms.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? We're here to help.
Email: info@franthimoselarovia.investments
Phone: +1 (250) 785-1104
Mail: franthimoselarovia Privacy Team
Tyndall Market Mall, 850 Keewatin St Unit 3A
Winnipeg, MB R2R 0Z5, Canada
We typically respond to privacy inquiries within 2-3 business days and formal requests within 30 days as required by law.